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A Quality Approach to Managing Learning

At Glenbervie School ‘Managing Behaviour’ must be seen in context with the school’s Charter and living philosophy. This does not involve a ‘step by step’ approach to discipline and punishment, but is founded on working constantly and consistently with all individuals to enable each to have the skills and confidence to manage their own behaviour and accept the consequences of their actions.


is anything we experience that is consistently satisfying to one or more of our five basic needs: Love & belonging; Power; Freedom; Fun; Survival.

is a process of convincing people that working hard and doing a quality job of what the teacher asks them to do will add quality to their lives and usually to the lives of others. 

is the process of imparting specific skills and knowledge through a variety of techniques, like explaining and modelling to people who want to learn these skills and knowledge because they believe that sooner or later these skills and knowledge will add quality to their lives. 

is the process through which we discover that learning adds quality to our lives.

(Acknowledgements to ‘Glasser’s Quality School Model’)

Philosophical Overview & Basic Assumptions

  • A person is basically good. No one sets out to be bad.
  • All behaviour is purposeful. This means that each person is doing the best he or she can to meet his or her needs at this time.
  • A person needs to be able to make choices. Even in a setting that limits freedom to an extent (e.g. families, school, prison…)
  • No incentive – no change. A person will not change if there is nothing in it for him or her. (no pay-off)
  • A person can learn a better way to meet his or her needs.
  • Changing behaviour influences changes in feelings, thinking and attitudes and vice versa.
  • An environment that encourages positive behaviour facilitates change more than one that focuses on negative behaviour.
  • The only person you can change is you.